POSITION DESCRIPTION

The Brooklyn Conservatory of Music (BKCM) seeks 1 full time Registrar & Operations Specialist/Front of House Liaison to join our Registration & Operations team. Registrars/Operations Specialists are front of house at BKCM’s home location at 58 7^th Avenue and are the primary staff liaisons with onsite students/clients. The position requires exemplary customer service, multi-tasking and verbal, interpersonal, and emotional communication skills. The ideal candidate is friendly, patient, can easily adapt to different kinds of people/customers, learn new registration/reservation systems, and is comfortable with technology. Candidates should have excellent people skills and thrive at problem solving.

Registrar is a forward-facing position, ensuring that all students, families, and faculty receive the highest level of customer service, in addition to handling key backend maintenance of BKCM’s registration and room reservation systems. The Registrar position provides hands-on experience in the operations of a busy community music school, and potential opportunities to assist in other areas within BKCM including special events, marketing, social media, programming, and financial / administration management.

Front of House Liaisons are responsible for monitoring the front of house at BKCM’s second location at Studio Creative Play (84 7^th Avenue, one and a half blocks from BKCM) during class hours, facilitating classroom setup, breakdown, and space care, liaising with students and their families, faculty, and appropriate BKCM and Studio Creative Play personnel to ensure the security of the location, helping to facilitate a successful space sharing experience. 

This is first and foremost a forward-facing position: candidates should be warm, engaging, attentive, and present and should have experience with and be comfortable interacting with children, have good problem solving capacity, and high interpersonal/emotional intelligence.

This is a full-time position reporting to the Director of Administration with a $54,000-$56,000 starting salary range. Full time employees are eligible for benefits through BKCM including medical, dental, vision, and auxiliary insurance; paid time off and holidays; and participation in BKCM’s 403(b) retirement plan.

Please note, this is an in person position and cannot be done remotely.

JOB SPECIFICATIONS

BKCM is hiring 1 full time Registrar / Front of House Liaison for these specific shifts. Schedules may be modified over the summer and future semesters. Candidates must be available for these specified shifts to be considered:

Required Fall/Spring hours for this position are:

• Sunday: 10:30 AM – 6:30 PM (Registrar at BKCM)
• Monday: 11:00 AM – 7:00 PM (Registrar at BKCM)
• Tuesday: 1:30 – 9:15 PM* (Front of House Liaison at 84 7^th)
• Wednesday: 1:30 – 9:15 PM* (Front of House Liaison at 84 7^th)
• Thursday: 1:30 – 9:15 PM* (Front of House Liaison at 84 7^th)

*Exact hours to be confirmed at the start of the school year.

Candidates interested in part-time opportunities may be considered on a case-by-case basis, but must be available for the specified Sunday and Monday Registrar shifts and should specify their availability in their application materials.

RESPONSIBILITIES

• Registration
  • Communicate program offerings to current and prospective students
  • Process and take payments for student registrations and schedule lessons
  • Enforce BKCM policies and resolve student and faculty issues
  • Liaise with BKCM faculty and Program Directors regarding students and programs
  • Prepare daily payment reports
• Registration system set up and maintenance
• Set up and maintain all course offerings and student schedules for onsite divisions including the Community Music School, Suzuki, and Music Therapy in BKCM’s registration software
• Manage and troubleshoot back end of registration software
• Maintain and ensure accuracy of student records
• Prepare enrollment, tuition and student reports

• Office management
  • General reception duties including answering and screening phone calls, distributing mail, and fielding inquiries
• Facilities
  • Update and manage weekly and daily room schedules including rentals, classes and studio equipment
  • Monitor daily rentals of rehearsal spaces
  • Building opening and closing as scheduled
  • Assist with facility maintenance and ordering supplies as needed
• 84 7^th Front of House Liaison
  • Classroom setup and breakdown and returning the space to its original condition at the end of the day.
  • Liaising with students, families, faculty, and BKCM and SCP personnel.
  • Ensuring the security of SCP’s building
  • Responding to emergencies or facility concerns, i.e. fire alarms, hardware issues, maintenance needs, etc.
  • Modeling and encouraging faculty and families on how to be thoughtful and responsible for care of the space.

• Special events
  • Assist with BKCM’s signature fundraising events as well as various individual and community building events.
• Other duties and special projects as assigned.

REQUIRED EXPERIENCE AND SCHOOLS

• Bachelor’s degree or equivalent experience preferred
• Excellent administrative, organizational and customer service skills
• Outstanding attention to detail, demonstrated ability to multi-task
• Excellent verbal and written communication skills
• Positive and friendly demeanor, “roll up your sleeves” hands on attitude
• Demonstrated application of strong emotional/interpersonal intelligence
• Demonstrated ability to handle discreet information including, but not limited to student financial, contact, pedagogical information, and medical diagnoses.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook as well as Google Drive
• Ability to lift up to 40 lbs
• Experience with ASAP or other registration systems a strong plus
• Experience with Nexudus or other room rental registration systems a strong plus
• Passion for music and/or arts education a plus
• Experience working with disability communities a plus
• Fluency in Spanish a plus

To apply, please submit resume and cover letter with the subject line “Registrar & Operations Specialist/Front of House Liaison” addressed to Director of Administration, Michaela Mechlovitz at hiring@bkcm.org by August 15^th, 2025. For immediate hire; applications will be reviewed on a rolling basis until the cut-off date or until the position is filled. Applications submitted after the deadline may be considered on a case by case basis.

About the Brooklyn Conservatory of Music:

Founded in 1897 as a formal music conservatory serving 200 students, the Brooklyn Conservatory of Music now serves more than 15,000 individuals annually and collaborates with more than 50 organizations including schools, and youth, social service and senior centers, as well other arts and culture organizations and city agencies, to provide music instruction, music therapy, and performances in Brooklyn, Queens, Staten Island and Manhattan.

Mission: The Brooklyn Conservatory of Music: transforming lives and building community through the expressive, educational and therapeutic powers of music.

Core Values: BKCM is committed to providing a nurturing environment that promotes and personifies excellence, collaboration, and community for individuals engaged in performing and music study.

Thank you for your interest in this position! While we are not currently accepting applications, please do email hiring@bkcm.org with your resume and letter of interest. We will keep your interest in mind and reach out when opportunities arise. 

POSITION DESCRIPTION

The Brooklyn Conservatory of Music (BKCM) is excited to be growing our Events & Live Sound Tech Staff (“Events Staff”). The Brooklyn Conservatory of Music hosts over 200 concerts, recitals and events per year out of our Park Slope home and at various venues around Brooklyn. Events are typically on weekday evenings and during the day and evenings on weekends. Event Staff will be hired on an as-needed basis for our robust event calendar.

Our Events Staff have three primary responsibilities based on event:

• Front of house / box office – setting up and running box office and merchandise purchasing, check-in, welcoming and greeting of guests, representing the Conservatory, volunteer coordination, and closing out/reporting on events.
• Live sound / tech – setting up and running live sound; video projection; zoom streaming; facilities set up including Concert Hall seating and reception. In the BKCM Recital Hall where most events take place, AV skills include: setting up backline, setting up microphones and stands, running a 16 channel wireless mixer with an iPad, creating and cueing lighting presets, setting up and running video projection if needed.
• Attendee management – Most of our events are geared toward families. Therefore staff will be working with people ages 3+. Staff will help with food and drink set-up and breakdown, as well as craft tables and other interactive activites.

Skills:

• Strong communication and interpersonal skills. Events staff are required to interact positively with donors, artists, concertgoers of all ages and abilities including special needs populations, and all members of the BKCM community acting as ambassadors for the organization.
• Live sound experience 
• Experience with ticketing platforms and point of sale platforms, i.e. Square, etc. a plus
• Responsive, punctual, and timely
• Lifting chairs and other equipment will be required for this position. Staff will need to be able to lift at least 50 pounds and stand for 3 hours

The ideal candidate would have both front and back of house experience and be a comfortable multi-tasker, capable of moving between roles that support a variety of needs at different kinds of events. Candidates should be welcoming, responsive, adaptive and strong troubleshooters. Events Staff are often responsible for after-hours security of the building.

Events Staff serve are enthusiastic ambassadors for BKCM’s events and other programs and are expected to represent BKCM in a professional and responsible manner in line with BKCM’s brand and mission. We are seeking outgoing, proactive individuals who are comfortable engaging with the public. Previous customer service experience is a plus.

The size of our Events Staff varies from event to event. Many events can be run by a single Event Staff person capable of both front and back of house tasks. Event Staff may have responsibility for managing / supervising an event volunteer. Other larger special events and fundraisers are staffed with multiple Event Staff with more specialized roles and responsibilities.

Seasonal attendance at a paid training session is required. Background checks will be completed for all employees at hiring.

Events Staff report to the Events Manager with additional supervision from special events coordinators and other BKCM staff as is appropriate for each event. Events staff hours fluctuate based on BKCM’s busy events schedule and hours available. Individuals seeking rolling basis, shift based work with backgrounds or interests in music, education, and nonprofit arts are strongly encouraged to apply. Pay rate is $25 per hour.

To apply, please submit resume and short letter of interest to Senior Events & Community Partners Manager Miranda Knutson at miranda.knutson@bkcm.org.

About the Brooklyn Conservatory of Music:
Founded in 1897 as a formal music conservatory serving 200 students, the Brooklyn Conservatory of Music now serves more than 15,000 individuals annually and collaborates with more than 50 organizations including schools, and youth, social service and senior centers, as well other arts and culture organizations and city agencies, to provide music instruction, music therapy, and performances in Brooklyn, Queens, Staten Island and Manhattan.

Mission:
The Brooklyn Conservatory of Music: transforming lives and building community through the expressive, educational and therapeutic powers of music.

Core Values:
BKCM is committed to providing a nurturing environment that promotes and personifies excellence, collaboration, and community for individuals engaged in performing and music study.

BKCM is an Equal Opportunity Employer and does not discriminate due to age, sex, religion, race, color, national origin, disability, marital status, veteran status, sexual orientation, or any other factor prohibited by law.